dk game Privacy Policy

dk game has established this privacy policy to ensure full transparency regarding the collection, processing, and protection of personal information of users on our platform. This document applies to all services, pages, and activities on the dk-game.cam website.

By using our services — including account registration, deposits, withdrawals, or any other activity — you are considered to have agreed to the terms of this policy. No information is collected or transferred to third parties without user consent.

This policy is connected to our Terms and Conditions and both documents should be read together. If any conflict arises between the two documents, this privacy policy will apply in matters of data protection.

dk game collects various types of information, each described in detail below:

2.1 Personally Identifiable Information

When opening an account, you are required to provide certain identifying information. This includes:

• Full name (as per national ID card or passport)
• Date of birth (for age verification)
• Email address
• Mobile number
• Residential address

2.2 Financial Information

Payment-related information required for deposits and withdrawals is collected. This includes account numbers for bKash, Nagad, Rocket, or bank transfer. However, sensitive information such as card numbers is not stored on our servers.

2.3 Technical Information

Certain technical information is collected automatically while using the site:

• IP address and location data
• Browser type and version
• Device identification information
• Activity logs on the site (login times, page visits)
• Session duration

2.4 Transaction Information

Details of every deposit, withdrawal, bet, and bonus claim are stored as logs. This information is used for dispute resolution and security purposes.

dk game collects user information through the following methods:

• Directly provided information: What you provide yourself through registration forms, profile updates, payment forms, and support contacts.
• Automatic collection: From your browser and device through cookies, log files, and web beacon technology.
• Information received from third parties: Confirmation data received from identity verification service providers or payment gateways.

Information collected through any method reaches our servers via a secure SSL connection. Every step of data collection is conducted through encrypted channels.

Collected information is used only for the following legitimate purposes:

4.1 Account Management

Personal information is required to create, verify, and manage your account. This includes password resets, OTP verification, and account recovery.

4.2 Processing Financial Transactions

Financial information is used to process deposit and withdrawal requests, issue bonuses, and maintain transaction history.

4.3 Customer Support

Information is used to resolve your issues, handle complaints, and facilitate communication with the support team. Our support team is available 24 hours a day, 7 days a week in Bengali and English.

4.4 Security and Fraud Prevention

Technical information is analysed to detect unauthorised access to accounts, identify suspicious activity, and prevent fraud.

4.5 Meeting Legal Obligations

Information is stored and processed as required to comply with applicable laws and regulations of Bangladesh.

4.6 Service Improvement

Anonymous statistical data is used to analyse user experience and improve the functionality and quality of the site.

dk game gives the highest priority to the security of your information. We apply industry-standard security measures, which include:

• SSL/TLS Encryption: All data transmissions are secured with the highest level of encryption.
• Firewall Protection: Advanced firewall systems are in place to prevent external attacks.
• Access Control: Only authorised staff can view user information for specific, necessary purposes.
• Regular Security Reviews: Regular security audits are conducted to identify system vulnerabilities.
• Data Backup: Regular backups are taken to reduce the risk of data loss.

5.1 Retention Period

All information is retained while the account is active. Even after an account is closed, certain information may be retained for the applicable legal period as required by legal obligations, dispute resolution, or fraud investigation.

dk game never sells or rents user personal information. However, information may be shared in limited amounts in the specific circumstances below:

6.1 Payment Service Providers

Payment channels such as bKash, Nagad, Rocket, and bank transfer receive the information necessary to complete transaction processing. These organisations are governed by their own privacy policies.

6.2 Technology Service Providers

Necessary information may be shared with selected technology partners for server hosting, data analysis, and fraud detection services. These partners are bound by strict confidentiality agreements.

6.3 Legal Authorities

Information may be provided in response to a valid order or directive from a competent court or law enforcement agency in Bangladesh. In such cases, only the specifically requested information is provided.

6.4 Changes in Business Structure

In the event of a business transfer, merger, or acquisition, users will be informed in advance, and their information will be transferred to the new authority in compliance with the same security standards.

Cookies and similar tracking technologies are used on the dk game website. Cookies are small text files stored in your browser that improve the functionality of the site.

7.1 Essential Cookies

These cookies are essential for maintaining login sessions, verifying security tokens, and operating the core functions of the site. Disabling them will cause the site to not function properly.

7.2 Functional Cookies

Functional cookies are used to remember your language preferences, display settings, and personalised experience.

7.3 Analytical Cookies

Anonymous data analysis cookies are used to understand which parts of the site are used most and to improve the quality of the service.

Most browsers have settings to control cookies. However, disabling essential cookies may cause some features of the site to stop working.

Every user registered on the dk game platform enjoys the following rights:

8.1 Right to Access Information

You may request a copy of the information stored about you at any time. Submit a request through support and we will provide it within a reasonable time.

8.2 Right to Correct Information

If any information in your profile is incorrect or incomplete, you may have it corrected. Request the change through the settings page or support.

8.3 Right to Delete Information

Upon requesting account closure, we will delete remaining personal information within a set period, except for information required to meet legal obligations.

8.4 Right to Object to Processing

If you object to receiving marketing messages, you may cancel your subscription at any time. However, communications essential for service operation (security alerts, transaction confirmations) cannot be stopped.

8.5 Right to Data Portability

You may request an export of your transaction history and account information in an easily readable format.

To learn more about these rights or for guidance on responsible gaming, visit our Responsible Gaming page.

All casino and betting activities on dk game are exclusively for persons aged 21 and above. We do not collect or store information from any minor.

Age verification is mandatory at registration. If we become aware that a minor has opened an account, that account will be closed immediately and all associated information will be deleted.

dk game reserves the right to change or update this privacy policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be updated.

For significant changes, registered users will be notified by email or through a platform notification. Continued use of the platform after a change is made will be considered as your acceptance of the new policy.

An archive of previous versions is kept on file with us. If you wish to view a previous version, please contact support. For general questions about our platform, visit the FAQ section.

If you have any questions, complaints, or information-related requests regarding this privacy policy, please contact us. Our dedicated team is always ready to assist in Bengali and English.