Legal Document

dk game Terms and Conditions

Please read all the terms below carefully before using this platform. By creating an account or accessing the site, you are considered to have fully accepted these terms.

Safe and Secure For Ages 21+ Written in Bengali SSL Encrypted

Last updated: January 2025

This document forms a legal agreement between dk game and its users. dk game is an online entertainment platform offering casino games, sports betting and live dealer games. Using these services means you have read, understood and agreed to every term described below.

If you disagree with any part of these terms, please refrain from using the platform. dk game reserves the right to modify these terms at any time. Continuing to use the platform after any changes will be considered acceptance of the revised terms.

1. Definitions and Interpretation
2. Eligibility and Registration
3. Account Management
4. Deposits and Withdrawals
5. Bonuses and Promotions
6. Gaming Rules
7. Prohibited Activities
8. Responsible Gaming
9. Data Protection
10. Intellectual Property
11. Limitation of Liability
12. Account Closure
13. Dispute Resolution
14. Contact

1 Definitions and Interpretation

The meanings of the key terms used in this document are given below:

"Platform" — dk game's website, mobile application and all services connected to them.
"User" or "Member" — any person who has created a registered account on the platform or is using the platform.
"Account" — the individual personal profile created for each member after registration.
"Balance" — the total amount of real money and bonus funds held in a member's account.
"Bonus" — a promotional reward granted by dk game, which may be withdrawn subject to meeting specific conditions.
"Wagering Requirement" — the number of times the bonus amount must be wagered before winnings from that bonus can be withdrawn.
"KYC" — the identity verification process in which a member must submit proof of identity and proof of address.

2 Eligibility and Registration

To create an account on dk game and use its services, a member must meet the following conditions:

The member must be at least 21 years old at the time of registration. Access to this platform by minors is strictly prohibited.
All information provided in the registration form — name, date of birth, mobile number and address — must be accurate and truthful.
A person may create only one account. Creating multiple accounts or using another person's account is strictly prohibited.
The mobile number provided at registration must be the member's own active number and must be confirmed through OTP verification.
dk game reserves the right to reject any registration application, particularly where inconsistencies in the provided information are found.

3 Account Management

Each member is fully responsible for the protection and security of their account. The following applies to account management:

The login password must be strong and must not be shared with any third party.
If a member believes that unauthorised access to their account has occurred, they must notify the support team immediately.
To change personal information on the account, the relevant KYC documents must be submitted.
dk game may request a copy of a national identity card or passport at any time for the purpose of account verification.
For accounts that have been inactive for a long period, the platform reserves the right to verify identity before reactivation.

4 Deposits and Withdrawals

The following rules must be followed when carrying out financial transactions on dk game:

4.1 Deposits

The minimum deposit amount is ৳300.
Accepted payment methods: bKash, Nagad, Rocket and bank transfer (including Dutch-Bangla Bank, BRAC Bank, Islami Bank and other major banks).
Deposits must be made only through a payment method registered in the member's own name.
Deposits via third parties are not accepted and such transactions may be cancelled.

4.2 Withdrawals

The minimum withdrawal amount is ৳800.
Withdrawal processing normally takes between 10 and 45 minutes.
Withdrawals may only be made through a verified method and the same payment channel used for the deposit.
Before withdrawing bonus funds, the wagering requirement associated with that bonus must be fully met.
In the case of suspicious transactions, the platform reserves the right to temporarily suspend the withdrawal process pending verification.

5 Bonuses and Promotions

dk game offers various types of bonuses and promotional offers. Each offer comes with specific conditions that must be met:

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳8,000.
The wagering requirement for this bonus is 25 times the bonus amount.
Example: if a ৳1,000 deposit earns a ৳1,000 bonus, the total balance will be ৳2,000, and to withdraw the bonus, ৳1,000 × 25 = ৳25,000 must be wagered.

5.2 General Bonus Terms

A bonus cannot be claimed more than once at the same time.
Bonus funds cannot be transferred to another member.
Participating in any promotion in a fraudulent or artificial manner is a punishable offence and may result in account closure.
The detailed terms of all promotions are stated on the relevant offer page.
dk game reserves the right to change or cancel any promotion; however, the terms of an ongoing bonus already accepted by a user will not be changed unilaterally.

6 Gaming Rules

All games on dk game — slots, live casino, fishing, sports betting — are governed by the following general rules:

Each game is operated according to the rules of the relevant game provider (such as Pragmatic Play, PG Soft, JILI, Evolution). In the event of a game-related dispute, the game provider's logs and server records will be considered final.
If an abnormal result occurs in a game due to a technical error, dk game reserves the right to void or correct that round.
If a game is left incomplete due to an internet disconnection, the result will be determined based on the last state saved on the server.
In sports betting, if an event is cancelled, the stake for that bet will be refunded; however, in the case of a multi-bet, that selection will be counted at odds of 1.00.
Placing coordinated bets on the same event from multiple accounts is strictly prohibited.

7 Prohibited Activities

Any of the activities listed below are strictly prohibited. If such activity is detected, the relevant account may be immediately closed and the associated balance may be confiscated:

Creating an account using false information or using another person's identity.
Creating multiple accounts to claim bonus benefits more than once.
Using software, bots, automation tools or any other unauthorised technology to influence game outcomes.
Attempting to gain unauthorised access to other members' accounts.
Using the platform for money laundering or any other illegal financial activity.
Attempting to find or exploit security vulnerabilities in the platform's systems or network.
Harassing other users, using abusive language or engaging in discriminatory behaviour.

8 Responsible Gaming

dk game believes that gaming should be a controlled and enjoyable form of entertainment. To that end, the platform provides various tools to help members keep their gaming activity in check.

Members can enable deposit limits, session time limits and self-exclusion on their accounts. Full guidance on these tools and ways to prevent problem gaming is available on the Responsible Gaming Policy page.

This platform is for individuals aged 21 and above only.
Participating in gaming is optional and for entertainment purposes — it should not be regarded as a guaranteed source of income.
If you are experiencing mental or financial difficulties, or notice signs of gaming addiction, you should seek help immediately.
dk game provides awareness information and is committed to helping prevent problem gaming.

9 Data Protection and Privacy

Protecting members' personal data is dk game's highest priority. The platform uses SSL encryption technology to keep data transfers secure.

Full details of how member data is collected, stored and used are provided on the Privacy Policy page. By using the service, a member is considered to have consented to that policy.

Member data is used only for the purposes of providing the service, verifying identity and ensuring security.
Personal data is not shared with third parties without the member's explicit consent, except where required by legal obligation.
Payment-related information is always stored in encrypted form.

10 Intellectual Property

The overall design, logo, text, graphics, software and other content of the dk game platform are protected under intellectual property law. The following rules apply:

No content from the platform may be reproduced, distributed or used commercially without prior written permission from dk game.
The intellectual property rights of game content and software remain with the respective game provider companies.
Viewing and using platform content for personal and non-commercial purposes is permitted.
If any user infringes intellectual property rights, dk game reserves the right to close the relevant account and take legal action.

11 Limitation of Liability

dk game provides the platform on an "as is" basis. dk game will not be directly liable in the following circumstances:

If a member suffers any loss or inconvenience due to an internet connection disruption.
If a delay occurs due to issues with third-party software or payment gateways.
If the service is temporarily unavailable due to an unexpected technical fault.
If data is stolen due to a security vulnerability on the member's own device.
In the case of financial loss from gaming — gaming always carries financial risk and the member has knowingly accepted that risk.

However, this limitation will not apply to losses caused by dk game's own direct negligence.

12 Account Closure and Suspension

dk game may temporarily or permanently close an account without prior notice in the following circumstances:

In cases of breach of terms or fraudulent behaviour.
If evidence of false identity or submission of fake information is found.
If money laundering through the account is suspected.
If evidence is found that an account is being used by a person below the permitted age.

A member may also request to close their account at any time. Any remaining valid balance (excluding bonuses) will be returned after the account is closed, but any bonus balance will be considered void.

13 Dispute Resolution

If a member has any complaint or dispute, the following process should be followed:

As a first step, the member should contact the support team directly via 24-hour live chat or email.
When submitting a complaint, account details, information about the relevant transaction or game round, and a full description of the issue must be provided.
The support team will generally review the complaint and attempt to provide a resolution within a reasonable time.
If the matter is not resolved via live chat or email, a formal complaint may be filed.
In the case of game-related disputes, the game provider's log records will be considered the final evidence.

For quick answers to common questions and issues, visit the FAQ section, where answers to the most frequently asked questions are available.

14 Contact & Support

The dk game support team is available 24 hours a day, 7 days a week, in both Bengali and English. The available contact channels are:

Live Chat: You can connect to live chat directly from any page on the platform.
Email: [email protected] — responses are generally provided within working hours.

To learn more about dk game, you can visit the About Us page, which provides a detailed introduction to the platform and its values.

If any part of these terms and conditions is unclear or you need an explanation of any clause, do not hesitate to get in touch. Our team is ready to answer all questions properly.

21+ only — play responsibly

dk game is for individuals aged 21 and above only. Gaming is a form of entertainment — enjoy it within limits. If you feel you have a problem, seeking help is always the right decision.